Carewest encourages resident, client and family feedback to help us address areas needing improvement and recognize good care and service. Carewest’s “Resident/Client and Family Feedback Form” is available on each unit to help you document your feedback for follow up with the Client Service Manager. You can either provide your feedback on the Resident/Client and Family Feedback form on the unit or fill it out online here.
If you would like to recognize a single staff member or a team of staff, visit our Shine Some Light page to leave a note for Carewest staff who made a difference in your life or the life of your loved one.
If the concern affects the immediate safety of a client, please contact the Client Service Manager directly or, if calling after hours, ask for the Most Responsible Person at the site.
If you feel Carewest has not addressed your issue or concern, there are additional resources available through the Alberta Health Services Office of Patient Relations, who can be reached at 1-855-550-2555 or online by clicking here.
The Alberta Ombudsman also responds to complaints of unfair treatment by the Patient Concerns Resolution Process and can be reached at 403-297-6185.
Protection for Persons in Care
Carewest does not tolerate abuse of any person in our sites and enforces the Protection for Persons in Care Act (PPCA) that provides protection from abuse for people in our care. That Act requires that anyone who has a reasonable basis to believe someone is being abused must also file a report to that agency.
For more information or to report abuse, call the PPCA information and reporting line at 1-888-357-9339. You can also visit the web site by clicking here or send mail to:
Attn: Protection for Persons in Care
Station M, Box 476
Creating a Resident and Family Council at Carewest
Carewest is committed to engaging its staff, residents and their families to share information, identify opportunities for improvement and make collaborative decisions in order to improve the quality of life for all of our residents.
One of the ways this engagement takes place at our sites is through meetings such as Resident Forums, Family Forums, Resident and Family Activity Forums or Resident and Family Councils. A version of the Resident / Family Forums occur at all of our long-term care sites currently.